FAQ

Frequently Asked Questions ❓

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery within Canada typically takes 5–15 business days. International orders may take 10–21 business days.

Do you offer free shipping?
Yes! We offer free shipping on all Canadian orders over $75 CAD.

Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number by email.

Do you ship internationally?
Yes, we ship to select countries. Shipping rates and times vary by destination.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Please contact us to initiate a return.

How long does a refund take?
Once we receive your return, refunds are processed within 7–10 business days to your original payment method.

My item arrived damaged. What do I do?
We're so sorry! Please email us at support@squishjoyz.com with a photo of the damage and we'll make it right.

Products

Are your products safe for children?
Yes! All our products are carefully selected to meet safety standards. However, some items may have small parts — always check the product description for age recommendations.

How do I clean my squishy toys?
Most of our products can be gently wiped with a damp cloth. Avoid submerging in water unless specified.